Acceptable Use Policy

This Acceptable Use Policy (“AUP”) applies to users of OpenTech Support websites, forms, portals, support tools, remote support systems, hosted systems, and managed or assisted services. By using OpenTech Support services, you agree to comply with this policy.

1. Lawful Use Only

You may use OpenTech Support services only for lawful, authorized, and legitimate business or personal support purposes. You must not use OpenTech systems in any way that violates applicable law, regulation, contractual restriction, or third-party rights.

2. Prohibited Activities

You may not use OpenTech Support systems or services to:

• distribute malware, ransomware, spyware, trojans, or other malicious code,
• conduct phishing, social engineering, credential theft, spoofing, or impersonation activity,
• participate in botnets, DDoS attacks, scanning abuse, brute-force attacks, or service disruption,
• attempt unauthorized access to systems, accounts, networks, applications, or data,
• store, transmit, publish, or facilitate illegal content or unlawful conduct,
• abuse remote support tools for surveillance, persistence, privilege abuse, or unauthorized access,
• interfere with service integrity, monitoring, logging, rate limits, abuse controls, or security safeguards,
• misuse AI or automated tools to generate abuse, fraud, spam, harassment, or harmful content,
• violate the privacy, confidentiality, availability, or security of other users or third parties.

3. Security Testing and Unauthorized Assessment

You may not perform penetration testing, vulnerability scanning, exploit validation, password attacks, traffic interception, reverse engineering, or similar security testing against OpenTech Support systems unless you have our prior written authorization.

4. Client Responsibilities

Clients are responsible for ensuring they have proper authority to request support, provide access to systems, share data, authorize OpenTech activity affecting their environment, and confirm that any requested work is permitted under their internal policies and third-party agreements.

5. Abuse, Fraud, and Service Protection

OpenTech Support may implement monitoring, rate limiting, logging, abuse filtering, IP restrictions, account controls, verification procedures, and other safeguards to protect systems, users, and service availability. You may not attempt to bypass or undermine these protections.

6. Enforcement

If we believe this Acceptable Use Policy has been violated, we may investigate, restrict access, suspend services, block requests, preserve logs and evidence, notify affected parties, or refer the matter to law enforcement or other authorities where appropriate.

7. Reporting Abuse

To report abuse, suspicious activity, phishing, fraud, or misuse of OpenTech Support systems, contact:

Email: [email protected]

8. Related Policies

Additional terms, privacy notices, and service-specific conditions may also apply depending on the OpenTech Support service or platform you use.