Helpful resources for OpenTech clients
Browse practical guides for Microsoft 365, security, client portal access, remote support, backup recovery, connectivity issues, and support workflows.
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Search by issue, platform, or keyword like Outlook, phishing, VPN, backup, portal, or status.
Popular starting points
Start with the most common support topics clients use first.
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Choose a category below to browse step-by-step articles and common support workflows.
Help for Outlook, Teams, OneDrive, password resets, account lockouts, and Microsoft 365 access issues.
Guidance for phishing, suspicious texts, MFA prompts, account compromise, and fraud attempts.
Client portal access, ticket creation, replying to tickets, and checking support request updates.
How to start remote support safely, prepare your device, and handle session prompts.
Restore requests, backup failures, missing files, and recovery preparation guidance.
Help for VPN issues, Wi-Fi problems, internet outages, DNS issues, and broader connectivity disruptions.
Choose the right support path, understand urgency, and prepare better service requests.
Understand incidents, maintenance notices, Microsoft 365 advisories, and when to open a ticket.
Try a different keyword like Outlook, phishing, ticket, VPN, backup, remote support, or status.
Where most clients start
Client Portal access
Security concerns
Remote support
Work with OpenTech Support
If you already know you need assistance, use the support path that best matches the issue.
- Create a tracked ticket for active issues, outages, and support problems
- Use Request Service for planned work, onboarding, or projects
- Start remote support only when instructed by OpenTech
- Check system status first when you suspect a broader disruption
Knowledge Base questions
What is the OpenTech Knowledge Base?
Should I use the Knowledge Base before opening a ticket?
Can I still create a ticket from the Knowledge Base?
Is the Knowledge Base only for existing clients?
Still need help?
If you cannot find what you need in the Knowledge Base, OpenTech can help through the client portal, a tracked support ticket, or a service request depending on the issue.