Windows Autopatch: Some admins may have seen Quality and Feature Update reports incorrectly showing "SYSTEM_SCRUBBED" in Windows Autopatch (incident).
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Emergency Support

Urgent help for active technology and security issues

Use this page when you are dealing with a serious outage, suspected compromise, phishing-related account issue, ransomware concern, or another urgent problem affecting business operations.

Incident Response Open Client Portal
Use the fastest path for urgent issues.
Immediate actions

What to do first

If you suspect compromise, active malware, or a major outage, take immediate steps to reduce impact while preparing to contact OpenTech.

  • Disconnect affected devices from the network if compromise is suspected
  • Do not approve unexpected MFA prompts or sign-in requests
  • Do not continue clicking suspicious links or opening attachments
  • Preserve screenshots, emails, or error messages when possible
  • Use the incident response path for active security events
Use the right path

Choose support based on the situation

Security Incident
Use Incident Response

Best for ransomware concerns, phishing compromise, suspicious login activity, account takeover, malware, or other urgent security events.

Go to Incident Response
Tracked Client Support
Use the Client Portal

Best for existing clients who need urgent but managed support activity, tracked updates, ticket history, and direct support handling.

Open Client Portal
Scam or Phishing Concern
Use Scam Center

Best for suspicious emails, fake support requests, text scams, invoice fraud attempts, and questionable links or calls.

Go to Scam Center
Non-Emergency Help
Use Standard Support Paths

For non-urgent support, planned work, consultations, or normal service requests, use the standard support and service pages instead of this emergency path.

Support Center
Examples

Situations that may qualify as urgent

Business outage

Core systems are unavailable, email is down, users cannot work, or a major workflow has stopped.

Compromise concerns

A user clicked a phishing link, approved a suspicious MFA prompt, or you suspect account takeover.

Ransomware or malware

Devices are encrypted, files are inaccessible, suspicious software is spreading, or systems are behaving abnormally.

Not an emergency?

Use a standard service path

If your issue is not urgent, OpenTech can still help through standard support, service requests, or general contact paths.

Request Service Contact OpenTech