Secure technician-assisted remote support
Connect with an OpenTech technician through Zoho Assist only when you requested help and were given a valid session key.
Enter your session key
Your OpenTech technician will provide a session key when remote access is needed. Enter that key below to begin.
What to expect
- Sessions are initiated only with your approval
- You can observe technician actions during the session
- You can end the session at any time
- OpenTech will never ask for your password to start support
- Unexpected remote access requests should be treated as suspicious
Start with a support ticket or portal request so the issue is documented and routed correctly.
An OpenTech technician reviews the request, confirms scope, and determines whether remote access is needed.
Use the session key provided by your technician to launch a secure Zoho Assist session.
Log in to the portal to review updates, reply to support, and track progress.
Create a tracked request before starting remote troubleshooting.
If someone pressures you to connect unexpectedly, stop and verify through OpenTech directly.
Confirm the key with your technician and re-enter it exactly as provided.
Try another browser or network, then reconnect using the same support ticket.
Reconnect with the updated session key from your technician or continue through the portal.
OpenTech will never ask for your password or MFA code to begin remote support. If a request feels unexpected or suspicious, stop and verify through the official OpenTech website, client portal, or ticket workflow.