Privacy Policy

OpenTech Support (“OpenTech,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information collected through our website, support systems, client portal, remote support tools, AI assistant, and managed IT and cybersecurity services.

1. Scope

This Privacy Policy applies to information collected when you:

• visit opentech.support or related OpenTech web properties,
• submit a form, request service, or contact us,
• use our client portal or support systems,
• interact with our AI assistant or chat tools,
• receive remote support, monitoring, or managed security services from OpenTech.

2. Information We Collect

Depending on your interaction with us, we may collect the following categories of information:

Contact and account information

• Name
• Email address
• Phone number
• Company name
• Job title or role

Support and service information

• Ticket details and support request contents
• Uploaded files, screenshots, logs, or diagnostics you provide
• Device, system, network, or software details relevant to support
• Service history, technician notes, and remediation details

Technical and usage information

• IP address
• Browser type and version
• Operating system
• Referring pages and usage activity
• Approximate location derived from IP address
• Security and fraud-prevention telemetry

AI assistant interactions

• Questions submitted to our website assistant
• Messages, prompts, and related metadata
• Routing or service recommendations generated from those interactions

3. How We Use Information

We may use information to:

• provide managed IT, support, backup, cloud, and cybersecurity services,
• respond to service requests, inquiries, and tickets,
• diagnose technical issues and improve service delivery,
• operate our website, forms, portal, and client communications,
• detect abuse, unauthorized activity, fraud, or security incidents,
• improve our AI assistant and support workflows,
• meet legal, regulatory, contractual, and operational obligations.

4. Legal Bases for Processing

Where applicable, we process information based on one or more of the following:

• your consent,
• performance of a contract or pre-contractual request,
• our legitimate interests in operating and securing our services,
• compliance with legal obligations.

5. Cookies and Similar Technologies

We may use cookies, local storage, session identifiers, analytics tools, and similar technologies to maintain website functionality, security, preferences, and performance. Please review our Cookie Policy for more detail.

6. How We Share Information

We do not sell personal information. We may share information with:

• service providers that help us host, secure, monitor, or operate our systems,
• platform providers used to deliver support, ticketing, backup, email, or communications,
• AI and automation vendors used to power support experiences,
• professional advisers, insurers, auditors, or legal authorities where necessary,
• authorized client representatives when information relates to a business account.

7. Third-Party Services

Our operations may rely on third-party providers, which can include infrastructure, email, security, AI, cloud, monitoring, or support platforms. These may include providers such as Cloudflare, AWS, Microsoft, OpenAI, or similar service operators as our stack evolves.

8. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, security, backup, dispute resolution, contractual compliance, and legal obligations. Retention periods may vary depending on the nature of the data and the services involved.

9. Security

OpenTech uses administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. These safeguards may include access controls, encryption in transit, audit logging, monitoring, least-privilege access, and related cybersecurity practices.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Remote Support and Diagnostics

When you request remote support, OpenTech personnel or authorized systems may access devices, files, configurations, system logs, or software environments as reasonably necessary to diagnose, remediate, or document issues. By requesting remote assistance, you acknowledge that support activity may involve temporary access to systems and data visible during the session.

11. Children’s Privacy

Our services are intended for business, organizational, and adult users. We do not knowingly collect personal information from children under 13.

12. Your Rights

Depending on your jurisdiction, you may have rights to:

• request access to personal information,
• request correction of inaccurate information,
• request deletion of certain information,
• object to or restrict certain processing,
• request a copy of information you provided to us.

We may need to verify your identity and may limit responses where permitted by law or required to protect security, confidentiality, or the rights of others.

13. International Transfers

Our providers and infrastructure may operate in multiple jurisdictions. Where information is transferred internationally, we take reasonable steps to ensure appropriate safeguards consistent with applicable law.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

15. Contact

For privacy-related questions or requests, contact:

Email: [email protected]
General Legal: [email protected]