Windows Autopatch: Some admins may have seen Quality and Feature Update reports incorrectly showing "SYSTEM_SCRUBBED" in Windows Autopatch (incident).
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Client Portal

OpenTech Client Portal

Access the OpenTech client portal powered by Zoho Desk. Existing clients can create tickets, track support updates, respond securely, and stay connected with the OpenTech team.

Open Client Portal Request Service
Zoho Desk Secure Client Access Ticket Tracking

Existing clients can sign in to review tickets, respond to updates, and work directly with OpenTech Support. New requests can be submitted through the portal or through the request service page.

Portal Overview
Manage support requests in one place

Use the portal for ticket updates, onboarding requests, support communication, and request tracking. Remote sessions should only be started when an OpenTech technician instructs you.

Open Portal Request Service
Portal
Zoho Desk
Secure support communication
Support requests
Tickets
Create, update, and track progress
Remote support
On-demand
Only when instructed by OpenTech
Service status
Live
Incidents and maintenance updates
Portal URL
https://desk.opentech.support
Security reminder
OpenTech will never ask for your password or MFA code.
🕒
Support Hours
Monday to Friday, 8:00 AM to 5:00 PM
⚡
Emergency Support
Available for managed clients
📨
Ticket Response
Typical response within one business day
Quick Actions
🔐 Open Portal 🎫 Request Service 🖥 Remote Support 📊 System Status
How support works
1
Submit a request
Use the portal or request service form to describe the issue, affected users or devices, and urgency.
2
We triage and respond
A technician reviews the request, confirms scope, and begins remediation or follow-up.
3
Resolution and follow-up
We document the fix, confirm stability, and provide updates through the support workflow.
Before you submit a ticket
Include the details below to speed up triage and resolution.
Remote Support
  • Who is affected? User name and whether the issue affects one person or multiple users.
  • What is impacted? Device name, system type, application, or service involved.
  • When did it start? Approximate time and whether the issue is constant or intermittent.
  • Error details Screenshot, error message, or exact steps to reproduce.
  • Urgency Business impact and any deadlines that affect priority.
Request Service Support Center
🎫 Service Requests

Create new requests, track updates, and keep support communication organized.

Request Service Open Portal
🖥 Remote Support

Start a remote support session only when instructed by an OpenTech technician.

Start Remote Session Incident Response
📋 Requests & Projects

Onboarding, infrastructure work, security projects, and consultations.

Request Service View Plans
📚 Knowledge Base

Guides, onboarding steps, and common support documentation.

Browse Articles
📊 System Status

Service notices, monitoring visibility, and incident updates.

View Status
🛡 Verification

Not sure if a message is real? Verify before taking action.

Scam Center Contact
Security note

OpenTech will never ask for your password or MFA code. If a message claims to be OpenTech and feels suspicious, contact us through the website or use the Scam Center before taking action.

Need portal help?

Need access or help getting started?

If you need assistance accessing the portal or do not yet have an active support workflow, request service and we will help you get started.

Request Service Contact