Frequently asked questions
Answers to common questions about OpenTech services, support workflows, Microsoft 365 administration, and cybersecurity support.
OpenTech provides managed IT services, cybersecurity support, Microsoft 365 administration, backup and recovery guidance, remote support, and general IT consulting for organizations that need reliable technical operations.
You can create a ticket through the support system or use the Request Service page for new projects, consultations, or non-urgent requests. Existing clients can also use the client portal to manage requests.
Incident response should be used for urgent situations such as ransomware concerns, suspected account compromise, phishing attacks, or other active security threats.
Yes. OpenTech provides Microsoft 365 administration, user management, email support, Teams and SharePoint support, tenant configuration, and security guidance for Microsoft 365 environments.
Yes. OpenTech regularly supports distributed teams by helping secure remote access, managing user devices, supporting collaboration tools, and assisting staff through remote support sessions.
OpenTech supports organizations across industries such as professional services, healthcare, nonprofits, financial services, real estate, education, and small manufacturing.
Response times depend on the nature and urgency of the request. Critical incidents receive priority handling, while general support requests are handled through the normal ticket workflow.
Yes. OpenTech offers structured managed IT service plans that include monitoring, system support, Microsoft 365 administration, security guidance, and ongoing operational improvements.