Verify before you connect
Safety best practices
- Use only the official OpenTech remote support page
- Do not allow remote access from unknown callers or unsolicited emails
- Stay present during the session unless told otherwise
- Ask questions if a step is unclear
- Do not approve unrelated prompts or software installs without explanation
Stop the session if
- You did not request help
- The technician identity cannot be confirmed
- You are asked to take unexpected actions that do not match the issue
- You feel pressured to approve something you do not understand