Only start a session when instructed
Steps to begin
- Open the official OpenTech remote support page.
- Follow the technician’s instructions for the support tool or session code.
- Accept the connection request only after you confirm you are speaking with OpenTech.
- Stay at your device unless the technician tells you it is safe to step away.
Before connecting
- Save open work
- Close sensitive personal apps not related to the issue
- Make sure you have a stable internet connection
- Keep your phone or email available in case the session drops