Prepare before the technician connects
Recommended preparation
- Save your work and close unnecessary applications
- Write down or keep handy any error message you saw
- Keep your device plugged in if battery is low
- Make sure your internet connection is stable
- Have your phone nearby in case the technician needs to reach you
Helpful details to share
- When the issue started
- Whether the issue is constant or intermittent
- Whether other users are affected
- What troubleshooting you already tried