Best results
Steps
- Sign in to the client portal.
- Choose the option to create a new ticket.
- Enter a short, clear subject line.
- Describe the issue, when it started, and who is affected.
- Select the most appropriate category or urgency if prompted.
- Submit the request and save the ticket reference.
Include useful details
- Error messages
- User names or affected departments
- Whether the issue affects one person or multiple users
- What troubleshooting has already been tried