Windows Autopatch: Some admins may have seen Quality and Feature Update reports incorrectly showing "SYSTEM_SCRUBBED" in Windows Autopatch (incident).

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Knowledge Base / Client Portal / How to Reply to an Existing Ticket

Client Portal

How to Reply to an Existing Ticket

Use this guide when you need to add information, answer a technician, or provide an update on an open request.

Keep replies in the same ticket

Replying inside the original ticket keeps the issue history together and avoids duplicate requests.

How to update a ticket

Open the client portal.
Go to your existing tickets.
Select the ticket you want to update.
Add your reply, update, screenshot, or requested detail.
Submit the response in the same ticket thread.

Helpful updates to include

Whether the issue changed or got worse
New screenshots or error messages
Whether more users are now affected
Whether the issue has been resolved temporarily

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