Windows Autopatch: Some admins may have seen Quality and Feature Update reports incorrectly showing "SYSTEM_SCRUBBED" in Windows Autopatch (incident).
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Knowledge Base / Client Portal / How to Check Ticket Status and Updates
Client Portal

How to Check Ticket Status and Updates

Use this guide to review ticket activity, technician responses, and request progress in the OpenTech client portal.

Use the portal for current updates
The client portal is the best place to review open request activity and follow-up notes.

How to review your ticket

  1. Sign in to the client portal.
  2. Open your ticket list or support requests view.
  3. Select the ticket you want to review.
  4. Check the current status, recent updates, and any technician comments.
  5. Reply in the same ticket if more information is needed.

What to look for

  • Status changes
  • Requests for more information
  • Scheduled follow-up steps
  • Resolution notes or closure updates
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