Windows Autopatch: Some admins may have seen Quality and Feature Update reports incorrectly showing "SYSTEM_SCRUBBED" in Windows Autopatch (incident).

View Microsoft 365 Status

Knowledge Base / Client Portal / What to Prepare Before Submitting a Ticket

Client Portal

What to Prepare Before Submitting a Ticket

Collecting the right information up front helps OpenTech route and resolve your request more efficiently.

Faster triage starts with better detail

A short but complete ticket usually saves time and reduces follow-up questions.

Try to include

A clear summary of the issue
When the problem started
Who is affected
Whether the issue affects one user or multiple people
Any error message or screenshot
What you already tried

Examples of useful detail

Exact wording of the error
Device name or workstation if known
Application or service involved
Whether this is blocking work or just intermittent

Create Ticket Portal Ticket Guide