Windows Autopatch: Some admins may have seen Quality and Feature Update reports incorrectly showing "SYSTEM_SCRUBBED" in Windows Autopatch (incident).
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Knowledge Base / Network & Connectivity / What to Do If the Internet Is Down
Network & Connectivity

What to Do If the Internet Is Down

Use this guide when internet service appears unavailable for a user, room, or full office location.

Check whether it is local or widespread
It helps to know whether only one device is affected or the issue impacts the full site.

Initial checks

  • Confirm whether other devices can browse the internet
  • Check whether wired connections also fail
  • Restart the affected device
  • Check networking hardware for unusual status lights if accessible
  • Review the status page if the issue appears broader

Escalate quickly if

  • The whole office is offline
  • Multiple users are affected
  • VPN and cloud services are also unreachable
  • The outage is blocking operations
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