Windows Autopatch: Some admins may have seen Quality and Feature Update reports incorrectly showing "SYSTEM_SCRUBBED" in Windows Autopatch (incident).
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Knowledge Base / Network & Connectivity / Wi-Fi Connection Problems
Network & Connectivity

Wi-Fi Connection Problems

Use this guide when wireless access is unstable, slow, or dropping unexpectedly.

Confirm the scope first
Determine whether the problem affects just one device or multiple people in the same area.

Basic troubleshooting

  1. Turn Wi-Fi off and back on.
  2. Reconnect to the correct wireless network.
  3. Restart the device.
  4. Move closer to the access point if possible.
  5. Test whether other devices have the same issue.

Useful details for support

  • Exact location where the issue happens
  • Whether the issue is slow speed or total disconnect
  • Whether the issue is constant or intermittent
  • Whether wired internet still works nearby
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