Confirm the scope first
Basic troubleshooting
- Turn Wi-Fi off and back on.
- Reconnect to the correct wireless network.
- Restart the device.
- Move closer to the access point if possible.
- Test whether other devices have the same issue.
Useful details for support
- Exact location where the issue happens
- Whether the issue is slow speed or total disconnect
- Whether the issue is constant or intermittent
- Whether wired internet still works nearby