Windows Autopatch: Some admins may have seen Quality and Feature Update reports incorrectly showing "SYSTEM_SCRUBBED" in Windows Autopatch (incident).
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Knowledge Base / Network & Connectivity / When Multiple Users Are Affected
Network & Connectivity

When Multiple Users Are Affected

Use this guide when a connectivity issue appears to affect multiple people, departments, or an entire location.

Broader impact usually means faster escalation
Issues affecting multiple users may indicate an outage, core infrastructure problem, or upstream service disruption.

What to confirm

  • How many users are affected
  • Whether they are in the same office or remote
  • Whether the issue is wired, wireless, VPN, or internet-wide
  • When the disruption started
  • What services are unavailable

Best next step

Create a high-priority ticket with scope details so OpenTech can determine whether the issue is a local incident, provider problem, or broader service disruption.

Create High Priority Ticket Check Status