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Knowledge Base / Network & Connectivity / VPN Not Connecting
Network & Connectivity

VPN Not Connecting

Use this guide when remote access fails, the VPN will not connect, or you cannot reach office resources securely.

Start with basic connectivity
A VPN connection cannot succeed reliably if your device has no stable internet connection first.

Quick checks

  • Confirm your internet connection is working
  • Restart the VPN app and try again
  • Confirm you are using the correct login details
  • Check whether MFA approval is required
  • Reboot the device if the VPN client seems stuck

Create a ticket if

  • You still cannot connect after basic troubleshooting
  • You receive repeated authentication failures
  • The issue affects multiple users
  • You cannot access business systems needed for work
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