Windows Autopatch: Some admins may have seen Quality and Feature Update reports incorrectly showing "SYSTEM_SCRUBBED" in Windows Autopatch (incident).
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Knowledge Base / Support & Service Requests / Create Ticket vs Request Service
Support & Service Requests

Create Ticket vs Request Service

Use this guide to choose the right OpenTech support path based on whether you need issue resolution or planned service work.

Choose the path that fits the work
Tickets are best for active issues. Request Service is best for planned work, onboarding, changes, and projects.

Create a ticket when

  • Something is broken or not working as expected
  • You need troubleshooting for an active issue
  • You are responding to an outage, alert, or support problem
  • You need tracked follow-up from support

Use Request Service when

  • You need onboarding or offboarding help
  • You want a quote, change, or planned service
  • You are requesting infrastructure work or a project
  • You need help that is not tied to a current incident
Create Ticket Request Service