Choose the path that fits the work
Create a ticket when
- Something is broken or not working as expected
- You need troubleshooting for an active issue
- You are responding to an outage, alert, or support problem
- You need tracked follow-up from support
Use Request Service when
- You need onboarding or offboarding help
- You want a quote, change, or planned service
- You are requesting infrastructure work or a project
- You need help that is not tied to a current incident