Windows Autopatch: Some admins may have seen Quality and Feature Update reports incorrectly showing "SYSTEM_SCRUBBED" in Windows Autopatch (incident).

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Knowledge Base / Support & Service Requests / What Details to Include in a Support Request

Support & Service Requests

What Details to Include in a Support Request

A short but complete request helps OpenTech route and triage faster with fewer follow-up questions.

Good details reduce delays

The most helpful requests explain the issue clearly, define the scope, and include any visible error information.

Best details to include

What is happening
When it started
Who is affected
Whether one user or multiple users are impacted
Exact error message if available
What has already been tried

Helpful extras

Screenshots
Device or workstation name
Application or system involved
Whether the issue is blocking work

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