Windows Autopatch: Some admins may have seen Quality and Feature Update reports incorrectly showing "SYSTEM_SCRUBBED" in Windows Autopatch (incident).
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Knowledge Base / Support & Service Requests / How to Request a Project, Onboarding, or Planned Work
Support & Service Requests

How to Request a Project, Onboarding, or Planned Work

Use this guide for onboarding, offboarding, infrastructure changes, new deployments, and other work that should be planned rather than treated as a break-fix issue.

Use Request Service for planned work
Planned requests are easier to scope and schedule properly when submitted through the service request path.

Good fit for Request Service

  • New employee onboarding
  • Access changes or offboarding
  • Infrastructure upgrades or new hardware setup
  • Cloud, Microsoft 365, or security changes
  • Projects, quotes, and scheduled work

Helpful request details

  • Desired completion date
  • Users or departments involved
  • Business objective
  • Any dependencies or approvals already in place
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