Windows Autopatch: Some admins may have seen Quality and Feature Update reports incorrectly showing "SYSTEM_SCRUBBED" in Windows Autopatch (incident).
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Knowledge Base / Microsoft 365 / Reset Your Microsoft 365 Password
Microsoft 365

Reset Your Microsoft 365 Password

Use these steps if you forgot your password or cannot sign in to your Microsoft 365 account.

Before you start
Have access to your recovery method, such as your phone, alternate email, or MFA prompt.

Steps to reset your password

  1. Go to the Microsoft sign-in page.
  2. Select Forgot password.
  3. Enter your Microsoft 365 email address.
  4. Complete the verification step.
  5. Create a new strong password.
  6. Sign in again using the updated password.

If you still cannot sign in

  • Make sure you entered the correct email address.
  • Try a private browser window.
  • Check whether your account is locked.
  • Confirm you can access your MFA or recovery method.
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