What happens when you start working with OpenTech
Our onboarding process is designed to bring structure, visibility, and stability to your technology environment. We review your systems, improve baseline security, document the environment, and prepare for ongoing managed support.
Discovery & environment review
We begin by understanding your current environment, support model, and operational priorities.
Review workstations, users, devices, and remote access requirements.
Evaluate Microsoft 365 configuration, identity security, collaboration tools, and licensing.
Assess networks, servers, backups, and existing support workflows.
Stabilization & baseline improvements
Once we understand the environment, we focus on improving stability, security posture, and operational visibility.
- Monitoring and management tools deployed
- Baseline security improvements
- Endpoint protection alignment
- Backup validation and recovery readiness
- Administrative access review
- MFA and identity improvements
- Microsoft 365 security alignment
- Initial documentation of the environment
Ongoing managed IT support
After onboarding, OpenTech continues with ongoing support, maintenance, and operational improvements.
Help desk support for users, devices, and day-to-day technical issues.
Ongoing monitoring, patch management, and environment stability improvements.
Continued security improvements across identity, endpoints, email, and cloud services.