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Knowledge Base / Microsoft 365 / Fix OneDrive Sync Problems
Microsoft 365

Fix OneDrive Sync Problems

Use these steps when OneDrive files are not syncing, show errors, or stay pending.

What this covers
Missing files, sync pauses, pending changes, and OneDrive sign-in or connection issues.

Try these steps

  1. Confirm you are signed in to the correct Microsoft 365 account.
  2. Check that OneDrive is running in the system tray.
  3. Pause and resume syncing.
  4. Make sure file names do not contain unsupported characters.
  5. Verify available local disk space.
  6. Restart the OneDrive app if syncing remains stuck.

Create a ticket if

Files are missing, shared libraries are failing, or the issue affects business data that needs quick recovery or validation.

Create Ticket Back to Microsoft 365