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Knowledge Base / Microsoft 365 / Teams Meeting Audio or Video Issues
Microsoft 365

Teams Meeting Audio or Video Issues

Use this guide when Teams meetings have microphone, speaker, camera, or join problems.

Before the meeting
Test your microphone, camera, and speaker device selection in Teams settings before joining again.

Troubleshooting steps

  • Close and reopen Teams.
  • Check that the correct microphone, speaker, and camera are selected.
  • Disconnect unused headsets or docking audio devices.
  • Confirm browser or desktop app permissions allow camera and microphone access.
  • Restart the device if Teams continues failing.

When to escalate

Open a ticket if meetings fail repeatedly, multiple users are affected, or Teams problems are tied to broader Microsoft 365 issues.

Create Ticket Back to Microsoft 365