Windows Autopatch: Some admins may have seen Quality and Feature Update reports incorrectly showing "SYSTEM_SCRUBBED" in Windows Autopatch (incident).
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Knowledge Base / Backup & Recovery / What to Do If Files Are Missing or Overwritten
Backup & Recovery

What to Do If Files Are Missing or Overwritten

Use this guide if important files disappeared, were replaced, or were changed unexpectedly.

Limit additional changes
Avoid making more edits in the affected folder until the scope of the issue is understood.

Immediate steps

  1. Stop using the affected folder or data set if possible.
  2. Note the file names, location, and when the content was last correct.
  3. Check whether the issue affects one file, a folder, or multiple users.
  4. Create a restore-focused ticket for OpenTech.

Useful details

  • Whether the files were deleted or overwritten
  • Approximate time of the change
  • Whether the data was on a local machine, server, or cloud storage
  • Whether anyone else had access to the same folder
Create Ticket Restore Request Guide