Good recovery requests are specific
Gather these details
- Exact file, folder, system, or mailbox involved
- Where the data is stored
- Approximate time the data was last correct
- Whether the issue is deletion, corruption, overwrite, or encryption
- Whether one user or multiple users are affected
Helpful context
- Any recent changes to storage or permissions
- Whether the issue followed an outage or suspicious activity
- Screenshots or exact error messages if available